Refund Policy
By submitting a request through superfirestore, you are agreeing to the following terms. We have made these arrangements to ensure that you are fully aware of our discount and return policies and procedures.
A.90-day return policy
If there are any quality issues, we offer a 90-day merchandise exchange policy, which means you have 90 days from the receipt of your order to seek a return. To qualify for a return, the following conditions must be met.
Return and Exchange Conditions1.Unauthorized returns will not be accepted.
2.Items must be returned within 90 days of receipt.
3.All items must be in the same condition as you received them, unworn or unused, with tags, and in their original packaging.
4.You will also need to provide a receipt or proof of purchase.
In some cases, only partial refunds are allowed: (if applicable)
* Items that show obvious signs of use
* Any item that is not in its original condition, damaged, or missing parts for reasons that are not
our fault.
* Any item that is returned more than 90 days after delivery.
Non-returnable items. Discounted items are not returnable. Damage/loss caused by the customer is non-refundable. (Only regular priced items can be refunded; unfortunately,special priced items cannot be refunded.)
B.Return Procedure
To initiate a return, Please send an email to service@superfirestore.com or If your return is accepted, we will send you a return mailing label via email with instructions on how and where to ship your item(s). We will not accept a return without first requesting that the item be returned to us.
Returns. If your return is accepted, we will send you the return address and instructions on how and where to send your package. (Note: items returned without authorization will not be accepted). We recommend that you send your return/exchange using a shipping method that provides tracking information and a signature, as we are not responsible for lost returns/exchanges. Refunds or Exchanges. Once we receive your return/exchange, we will inspect the item within 1-3 business days and then offer an exchange or refund. (For returns, please email service@superfirestore.com for return address. )
C.Damaged or faulty products or issues
If it is not too much trouble, please investigate your request once you receive the item. If the item is defective, damaged, or you receive something you are not satisfied with, please contact us as soon as possible so we can assess the situation and take the correct action.
To return an item, please send an email to service@superfirestore.com Depending on where you live, the time required to contact you for a replacement item may vary.
D.Exchanges
We will only replace items that are damaged, incorrectly made, incorrectly sized or defective. If you need an exchange for the same item, please contact us at service@superfirestore.com
If the return is due to our problem (e.g. incorrect product, product quality), we will provide you with a full refund; if the return is due to the buyer's problem (e.g. didn't like/didn't want the item,ordered the wrong product/size), then the buyer shall pay the shipping costs.
E.Return Fee
There is no restocking fee for returns.
F.Refunds
Once we have received and inspected your return, we will notify you if a refund has been obtained. If authorized, your original payment method will be promptly returned within 3-7 business days. Taxes are not refundable. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
G.Cancellation of orders.
If you contact us promptly after your purchase, we can cancel your order for you. If your payment has been completed but the package has not yet been shipped, you can have the item before delivery of your order. We will refund your money in full. Orders cannot be cancelled after the package has been shipped.
Customer Service Department
Email: ✉ service@superfirestore.com
Service hours. Monday - Friday, 8am - 8pm (Eastern Standard Time)