Shipping Policy
1.Deliverablearea.
Please note:We are currently available in the United States, Canada, Australia, Mexico, the United Kingdom, France,Germany,Ukraine,Spain,Portugal,Netherlands,Poland,the Philippines. (Note: We do not provide delivery services to North Korea,Iran,Afghanistan,Iraq.)
2.Thetimeframefororderdeliveryisdividedintotwoparts.
(1）Order processing time:usually1-2 working days
It is the time elapsed between when the customer places s the order and when the seller hands the order over to the delivery Service.
Generally，orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay
Our warehouse only operates on Monday - Friday during standard business hours except on holidays.In these instances,we take steps to ensure shipment delays will be kept to a minimum.
(2)Shipping time:usually 10~15 working days.The
Note:The cut-off time for orders is 6:00 PM(GMT+08:00).After the cut-off time,we will not process orders received on the same day.
Here are the shipping details.
|
Country |
Shipping Cost |
Shipping time |
Courier |
|
USA |
Free Shipping |
7~12 working day |
4PX |
|
Canada |
Free Shipping |
10~15 working day | 4PX |
|
U K |
Free Shipping |
4~5 working day | 4PX |
|
Australia |
Free Shipping |
7~10 working day | 4PX |
| Others | Free Shipping | 7~10 working day | 4PX |
3.Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
4.Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@superfirestore.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
5.Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
6.About tax
Shipping to USA is free, no taxes.
However, customers must pay taxes to customs themselves, but in most cases, customers do nothave to pay duties. To avoid unexpected charges, we strongly recommend that you contact your local customs office for current rates and taxes before placing your order.
If you urgently need our products before placing an order, please contact us.
8.Email: ✉ service@superfirestore.comCall us: +86 191 6625 4765
Office Hours:🕗 Monday - Friday 8:00 a.m. – 5:00 p.m. EST