Shipping Policy
1.Delivery Coverage:
We ship worldwide, provided the express service is available to your location. Enjoy free shipping, with the option for expedited shipping at a nominal charge of only $5.99.
2.Order Delivery Timeframe:
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Order Processing Time: Usually 1 working day This is the time between order placement and handover to the delivery service. Most orders are shipped within 1-2 working days after confirmation/payment.
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Shipping Time: Typically 5~12 working days Your order will be delivered within 5 to 12 working days after processing and dispatch.
Here are the shipping details.
|
Country |
Shipping Cost |
Shipping time |
Courier |
|
USA |
Free Shipping |
5~12 working day |
4PX |
|
Canada |
Free Shipping |
5~12 working day | 4PX |
|
U K |
Free Shipping |
4~5 working day | 4PX |
|
Australia |
Free Shipping |
7~10 working day | 4PX |
| Others | Free Shipping | 7~10 working day | 4PX |
3.Tracking
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You'll receive an email with the tracking number once your order is shipped (tracking may take up to 24 hours to become active).
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Tracking information updates within 24 to 48 hours.
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For tracking issues, contact us for a resolution within 48 hours.
4.Delivery Time Exceeded
If your order is experiencing delays, please reach out to us at service@superfirestore.com. We will promptly investigate the situation with the transportation company. Thank you for your understanding and support.
5.Order Cancellations
You can request an order cancellation by contacting us promptly after your purchase. If your payment is completed and the parcel hasn't been shipped, you can cancel the order and receive a full refund.
Please note that orders cannot be canceled once the parcel is shipped.
6.About tax
The displayed price does not include tax, and we do not impose any tax charges on you. However, please be aware that in certain regions, local authorities may apply separate taxes as per their policies. The applicability of taxes depends on your local regulations and policies.
8.Email: ✉ service@superfirestore.comOffice Hours:🕗 Monday - Friday 8:00 a.m. – 8:00 p.m. EST