FAQ

SUPERFIRE is a reliable supplier for manufacturing flashlight, headlamp, bicycle light and more. we have created cooperations with hundreds of dealers over the world. If you have any question,please leave your inquiry here or send email to: service@superfirestore.com 

Question1: what is the advantages of your flashlight?

Our flashlight covers different modes(high, medium, low, SOS, strobe, and flash), most of them are waterproof, some are high brightness and long lasting(up to 10 h), some are zoomable(spotlight and floodlight).

Question2: What kind of brand are SUPERFIRE?

SUPERFIRE is one of the most famous brand in making outdoor flashlight. We have hundreds of agency partners all over the world. They have gained a good reputation among their customers.

Question3: Are you a manufacturer or trading company?

We are a professional manufacturer of led flashlight, led headlamp, and other lighting product  for 13 years, welcome for visiting our workshop at any time.

Question4: How do you control the flashlight's quality?

We have our own quality department, all flashlights will be strictly checked before shipping to your place.

 Question5: In addition to flashlights, does your company provide other products?

We not only sell flashlight, but also headlamp, working light, camping light, bicycle light, searching light, diving light, and other accessories(battery and charger).

Question6: What methods of payment do you accept for the full-order?

Various payment methods are available, including via PayPal, Visa,MasterCard,Western Union and T/T.

Question7: Which shipping way do you use? And how long is the delivery time?

We accept DHL, EMS, Fedex, and more. The delivery time is about 5-7 business days.

Question8: Does your products has the warranty time? How long is the warranty?

The warranty period for our products is 1 year, we try our best to serve you with high quality flashlight and after-service.

Question9: Could you provide door-to-door service？

Of course, we'll arrange the shipping way accordding to your requirement.

Question10: Is it possible to put our LOGO on your product or product packaging? What is the MOQ?

Of course, please contact to comfire the details about your LOGO, normally the MOQ is just 30 pcs for custom your logo. If you want custom packaging, the MOQ is 500 pcs.

Question11: How do you to handle the issue if the products have some problem after received?

We shall try our best to solve customer’s problems and put forward proposals to handle problems. We will compensate the customers for loss by-products if the problem caused by the product.

Question12: How long is your production time?

It depends on the volume of the order, please contact us to get details.

Question 13: I'd like to know more about your products and what your trade terms?

Please contact our sales to get more information about our products or trade terms.

Question 14: What is the waterproof rating of the flashlight？

Normally, the waterproof rating of our flashlights inluede IP31, IP43, IP44, IP65, IPX8, and more. 

Question 15: How long does the battery last?

Different flashlight owns different runtime. For exmple, the tactical and police flashlight is about 2-6 hours; the searching flashlight is about 4-8 hours; the heamlamp is about 2-5 hours.

Question 16: Is the flashlight rechargeable?

Most of our flashlight is rechargeable with USB port.

Question 17: Can you accept customizing the products? What is the MOQ?

We can help to customize your products after approving our evaluation, the MOQ is 500 pcs.

Question 18: What is the lighting range of your flashlight？

Our flashlight distance ranges from 100m to 10000 m.